Retail and wholesale
Transformation meets customer experience
During the Corona crisis in 2020, online market share grew by 20 years in a just a few months. Some changes in customer behaviour will stay for the long term. The opportunity now: Rethink your customer experience. How do I set up organisation and processes to become even more customer-centric and agile? Where and how in the customer journey can my best people add a new level of relationship, empathy, humanity and delight to the customer experience? Do I have the right controls in place to navigate agile? How can I link and implement all the issues?
With over a million consultant hours in the retail sector – we know your business and link it to the opportunity of new technologies. Think ahead, implement. Throughout the entire company – from all customer interactions to the core business in ERP to finance. Let’s change your company together!
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Brakes Foodservice
A new B2C site - from idea to launch in just one week
COVID-19 posed major challenges for all sectors – but also opened up opportunities. Our client Brakes wanted to change its entire business model within a few days with our support. With the sudden closure of bars and restaurants, the UK’s largest food wholesaler initially supported supermarkets’ efforts to bring food into shops and then came up with the idea of setting up a B2C website to deliver goods directly to consumers and KPS went into action. After 5 days, Brakes was able to take phone orders for collection, and within 9 days customers could order online from the new web shop in SAP Commerce Cloud and collect their purchase from local distribution centres with the click of a mouse.
Dreams
Digital acceleration for homeware retailer
Our relationship with Dreams hasn’t ‘just’ been implementing a new SAP e-commerce solution. We have worked hand-in-hand, researching their retail space and going above and beyond to meet consumer needs. Find out more about this award-winning transformation journey here.
This is a once in a generation initiative, the biggest of its kind ever at Coop, and naturally our expectations are high. We have decided on KPS as partner to guide us on this journey, based on their experience in the grocery retail industry and a very hands-on approach to make business and IT succeed together.
Elkjøp
Electronics retailer successfully defends itself against competitors
KPS and Elkjøp lay the foundation for Next Generation Retail – a complete B2X platform for all countries within the Elkjøp Group. The online customer experience was implemented as a headless single page application, integrated with Core Media and SAP Commerce Cloud. A truly sophisticated customer journey for all touchpoints, the latest technology and an unparalleled look and feel not found elsewhere in Europe.
Case Study
Coop Danmark
Coop Danmark – Largest S/4 HANA conversion in the Nordic countries
Coop wanted to tackle new digital challenges: a modern shopping app, self-checkout, unstaffed sales outlets, greater involvement of local producers and locally adapted and differentiated product ranges, support for multiple sales channels and fulfilment options, and technical support to optimise its carbon footprint.
Successful furniture retailer aims for ambitious growth
Christ Juweliere
Excellent performance across all channels
Even a highly successful online shop has further growth potential: in just a few months, KPS expanded CHRIST’s already high-performing online shop into a genuine customer interaction platform. The focus was always on creating a customer journey that was every bit as good as the perfect all-round experience and trust enjoyed in the offline business.
Instant Platform for wholesale and retail
Ready-to-use omnichannel platform for all customer-related interactions as well as the operational core business in retail and wholesale for various core assortments such as electronics, household appliances, furniture, healthcare, pet and plant supplies, personal care & beauty products and services. Business scenarios, use cases and best practice in full omnichannel ensure a jump start in your transformation.
Globus SB Warenhaus
Successful loyalty programme My Globus
With 40,000 employees and €8 billion in sales, Globus Holding is an extremely successful family-owned retail company. Sigrun Löffelholz, Head of Marketing at Globus SB Warenhaus, worked with KPS to implement important milestones in the further development of the ‘Mein Globus’ customer loyalty programme. With SAP Marketing, campaign management was tailored to specific target groups, and customers receive customised coupons and offers, regionally adapted newsletters, and local promotions. Hundreds of thousands of recipients are addressed each week.
Globus SB Warenhaus
SAP as the foundation for a fully integrated customer interaction platform
Bernd Grande, IT manager at Globus SB Warenhaus, oversaw the implementation of the retailer’s customer interaction platform. 600,000 customers of the Globus loyalty programme “Mein Globus”, 11 million transaction records and 60,000 voucher records were successfully migrated. All loyalty information is available in SAP CRM LOY and SAP Marketing. The SAP Customer Data Cloud manages customer profiles and data protection-compliant consents. The data warehouse solution transfers receipt data and totals to SAP CRM LOY and replicates them in all peripheral systems.
Denner
Leading discounter in Switzerland implements SAP S/4HANA
With sales of over 3.5 billion and more than 800 locations, Denner AG is Switzerland’s leading food discounter and a member of the Migros Group. Denner has set itself the goal of digitising and standardising all business processes in merchandise and store management, finance and controlling, transport management, master data and promotion management with SAP S/4HANA. Denner is consistently relying on its collaboration with KPS, which already provides a large part of the necessary SAP end-to-end processes in the form required for retail with its ‘KPS Instant Platform/grocery’.
Lidl
Europe's leading discount retailer in the food sector
Lidl has launched two project initiatives with KPS: in wholesale, the implementation of SAP ECC and successful migration to S/4HANA, and in retail, the implementation of a new merchandise management system powered by SAP HANA.
Fressnapf
No. 1 in pet supplies in Europe
Reengineering of all processes across all sales channels for all countries. Implementation of SAP Retail and SAP CRM. Parallel to this, Europe-wide revision and further development of the SAP Commerce online shop, including processes.
Home24
Successful furniture retailer faces ambitious growth
The Rocket Internet company implemented SAP S/4 HANA Merchandising as a central platform. The prototype was completed in three months, and the go-live, including SAP C4C and C/4S, took place after 13 months.
Brigitte Wittekind, member of the executive board at Home24, talks about the successful SAP implementation at the rapidly growing online furniture retailer.
